Frequently Asked Questions

Check In is at 3PM EST and Check out is 11AM EST

Is there a fee? Yes, when available. Our Loyalty program includes perks such as late check out and early check in when available and sometimes based on loyalty level. 

24 Hours before arrival unless stated otherwise on your reservation. Some reservation booking requirements have more specific cancellation policies.

Yes. 

18

No.

Some reservations may require deposits at the time of booking. In order to guarantee your reservation, we do require a valid credit card on file with an expiration date after the reservation check out date. Non-guaranteed reservations may be canceled by the hotel anytime if necessary.

We accept VISA, Mastercard, American Express, and Discover debit and credit cards. Cash or check is also accepted as long as a valid credit card is provided which will authorize for the full amount. 

Security cameras, key-controlled access, limited floor access, night time security guard on property, and a gated parking lot with a well-lit exterior.

We are a 100% Non-Smoking facility. Please see the Front Desk for acceptable smoking areas nearby.

No

Yes 

Yes. 

No

Yes

No

Yes

Yes, we are ADA compliant with guest rooms including mobility-accessible and hearing-accessible features such as spacious clearance, bed height and space, accessible hardware, visual alarms, door knock alerts, and communication devices such as TTY machines and closed-captioned televisions. Bathroom configurations include roll-in showers, grab bars, raised toilets and lowered sinks. We offer van-accessible parking, elevators, ramps, and accessible routes to our courtyard, fitness center, meeting spaces, and restaurant, as well as lowered check-in and coffee station desks.

Yes, all of our room options are pet-friendly. There is a mandatory pet fee per stay. 

Yes 

Yes

Yes

Yes

Room rates are subject to all federal, state, and local taxes and the GA Tourism fee of a $5 nightly charge.

Room rates reflect desired features such as floor exclusivity, floor preference, higher ceilings, views, etc.

We offer single king bedrooms, rooms with two queen beds, or king bedroom suites which contain a separate adjoining living room.

Standard rooms maximum occupancy is 4

Yes, both are provided free of charge

Amenities include bath products, large color televisions, mini-fridges, coffeemakers, and laundry bags.

Yes

Yes during restaurant hours of operation

Breakfast is available for purchase

Yes

Yes. You may book anytime including same day provided space is available

Yes. Breakfast is 7 days a week, starting at 6:30AM EST until 10:30AM M-F, 6:30AM EST until 11:00AM Sat & Sun  

Yes

No

Yes

Yes, scheduled weekly events such as trivia, live music, etc.

Yes

N/A

N/A

N/A

Yes

Yes

Yes

We host any and all kinds of events, from weddings and birthday parties, to corporate retreats, depositions, and meetings. We can accommodate small to large party sizes.

Our variety of spaces can host event space sizes from 10 to 300 people

State-of-the-art audio visual equipment includes 85" Smart TVs and wireless mics are available. Full sound services are available upon request and will be quoted based on specific event needs.

We provide an onsite catering for up to 60 guests and maintain an approved list of outside caterers for larger parties.

Outside vendors are allowed upon approval by the Event Manager. All preferred vendors must hold a business license in their state of operation, carry company liability insurance and provide 3 professional references and a copy of their contract.

A 50% booking deposit is required to secure the venue space, and the remaining balance is due 24 hours prior to the event start time.

WIFI is available, however, additional meeting technical support and services are available and quoted by event.

We have an outdoor patio available for wedding ceremonies, social and corporate meetings and events which includes a removable shade covering. In the event of inclement weather we have indoor dining spaces in addition to our private event space, The Rialto Room.

 Downtown Athens as well as the historic UGA Campus

We are over an hour from the Hartsfield Jackson airport in Atlanta GA, or 15 minutes from the Ben Epps airport in Athens

Yes

We are over an hour from the Hartsfield Jackson airport in Atlanta GA, or 15 minutes from the Ben Epps airport in Athens. There are local shuttles and rideshare options available in town.

Yes, the hotel is located in downtown Athens and only 5 blocks from the UGA Campus

We have self parking in our gated parking lot as well as garage with EV stations. Parking is $15/day

We have a limited shuttle which must be scheduled via our events team in advance

Downtown Athens contains many popular local shops, restaurants, and bars within walking distance of the hotel

Very accessible

We are located on the quieter, northern side of Downtown Athens

Yes, all of our room options are pet-friendly. There is a mandatory $85 pet fee per stay and all pets must be leashed when outside of the guest room.

Yes

Yes, all of our room options are pet-friendly. There is a mandatory $85 pet fee per stay

Yes, we restrict pet size to be 45 pounds or under. 

All pets must be leashed when outside of the guest room and are not allowed on public furniture.

Yes, with waste bags provided

Yes

Yes

Yes

Yes

We are 2 blocks away from the Classic Center where large conventions are held. Two other hotels are next to the convention center so are biggest challenge is overcoming proximity concerns guest may have in regards to major in-town events.